Terms and conditions

1.Exchange conditions

Exchanging purchased items is possible but the postage costs for returning the items are at charge of the buyer. The package must be returned within 7 days of receipt to:

Rue Mattot 144
B-1410  Waterloo, Belgium 

A specific item can only be exchanged for an identical item in another size.

Please note that during this period of 7 days the delivered items may only be tried on for control - as is common practice in a shop. The items cannot be damaged or worn and any labels or tags have to remain intact. If the quality of the items is affected by inappropriate use other than described above SINDIO reserves the right to refuse exchanging.

If the above conditions are not met, ordered items cannot be exchanged.

2.Prices and payment terms

The prices at the time of ordering are valid. All the indicated prices include the legal VAT and exclude transport costs.
Payment of the item(s) is made by debit cards.
The goods will always be delivered by courier within 5 working days after receipt of the order. The transportation cost: € 8,50 (Belguim), € 12 (international)

3.Terms for actions & promotions

The goods are always VAT and transportation cost inclusive. It is possible to exchange the goods, but this is always at the expense of the buyer. The goods must be returned within 7 days.

4. Refusal of orders

SINDIO reserves the right to refuse any online order.  SINDIO may make that decision without any justification at its own discretion. If SINDIO opts to refuse an online order, it shall immediately inform the customer. 

5.Protection of personal data

All personal data required for the processing of an order are securely saved by SINDIO or its employees and may be transferred to companies with which SINDIO or its service providers co-operate if it is required for the processing of the order.

Every time SINDIO transmits personal data to third parties, the latter may only use the personal data for purposes strictly linked to their tasks. Those third parties are bound by the conditions imposed by SINDIO which guarantees the protection of your privacy. Besides the purposes described above, SINDIO may also use your personal data for advertising purposes. Any publicity materials sent to you shall be linked to products of SINDIO.

Should you oppose that use of your personal data you can choose to opt out of SINDIO publicity initiatives. All marketing emails of SINDIO contain an 'unsubscribe link' you can click to unsubscribe. It goes without saying that all your personal data will be treated with strict confidentiality and that the protection of your legal rights will be ensured as provided by law. SINDIO will never sell your personal details to third parties.

6.Legal information on the right to return

Right to change your mind about purchase

The costumer has the right to inform the seller that he/she changes his/her mind about the purchase, without any fine and indication of reason, within 7 days. The period starts on the day after receipt of the item. The timely return of the item suffices to meet this condition. Items are returned at charge and risk of the buyer in all cases. The items must be returned within 3 days to the following address:

Rue Mattot 144
B-1410  Waterloo, Belgium 

Consequences of the return

If the costumer exercises his/her right of return, both parties need to return all received items and payments, as well as, if need be, all possible benefits resulting from the possession of the item or the payment. Damage compensation for possible loss of value can be claimed if the quality of the items has decreased. Such damage compensation is not due however if the loss of value is the sole result of checking the items - as could be possible in a shop.
The value of the return will be transferred to the account of the customer within 5 working days after receipt of the goods.

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